Cancellation Policy & Cancellation Form

Consumers have a right of withdrawal under the following conditions, whereby a consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor self-employed professional activities:

A. Cancellation Policy

Right of Withdrawal

You have the right to withdraw from this contract within 30 days without giving any reason.

The withdrawal period is 30 days from the day on which you or a third party named by you, who is not the carrier, took possession of the last goods.

To exercise your right of withdrawal, you must inform us (wooltastic UG (limited liability), Stumpf 4, 42929 Wermelskirchen, Germany, Tel.: 02193 / 7469911, Email: info@gute-garne.de) of your decision to withdraw from this contract by means of a clear statement (e.g., a letter sent by post or email). You may use the attached model withdrawal form, but it is not obligatory.

You can also exercise your right of withdrawal online on the website at the internet address https://www.gute-garne.de/apps/widerruf. If you use this online function, you will immediately receive a confirmation of receipt on a durable medium (e.g., by email) with information about the content of the withdrawal declaration as well as the date and time of its receipt.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of Withdrawal

If you withdraw from this contract, we will reimburse all payments received from you, including delivery costs (except for the additional costs arising if you chose a type of delivery other than the least expensive standard delivery offered by us), without undue delay and no later than fourteen days from the day on which we received the notification of your withdrawal from this contract. We will use the same means of payment that you used for the original transaction unless expressly agreed otherwise with you; in no event will you be charged fees for this reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is earlier.

You must return or hand over the goods without undue delay and in any event no later than fourteen days from the day on which you notify us of the withdrawal from this contract.

Returns can only be sent to the following address:
gute-garne.de c/o Plus H GmbH & Co. KG, Ahornstraße 59, 08525 Plauen, Germany.

The deadline is met if you send the goods before the period of fourteen days has expired.

We bear the costs of returning goods per order if you return the goods from Germany.

For further return shipments from Germany for goods from the same order and for returns from another country to Germany, you bear the direct return costs.

You are only liable for any diminished value of the goods if this loss in value is due to handling the goods beyond what is necessary to check their condition, properties, and functioning.

General Notes

1) Please avoid damage and contamination of the goods. Please return the goods in their original packaging with all accessories and all packaging components. Use protective outer packaging if necessary. If you no longer have the original packaging, please ensure adequate protection against transport damage with suitable packaging.
2) Please do not send the goods back to us postage due.
3) Please note that the above points 1-2 are not prerequisites for the effective exercise of the right of withdrawal.

B. Cancellation Form

If you wish to withdraw from the contract, please fill out this form and send it back.

To

wooltastic UG (limited liability)
Stumpf 4
42929 Wermelskirchen
Germany

Email: info@gute-garne.de

Hereby I (*) withdraw from the contract concluded by me for the purchase of the following goods (*) / the provision of the following service (*)

_______________________________________________________

_______________________________________________________

Ordered on (*) ____________ / received on (*) __________________

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Name of consumer

________________________________________________________
Address of consumer

________________________________________________________
Signature of consumer (only if this form is notified on paper)

_________________________
Date

(*) Delete as appropriate